From the job landing on your phone to the landlord holding the report. Watch once, then keep the checklists and messages below open on every job.
Same order on every job. Chapter 2 of the video covers each step.
Every conversation and every step, as in the video.
Tick as you go. Ticks are not saved: they clear when you close or reload the page.
Replace anything in {curly brackets}. Never promise how long the check takes, never say "pay when it's done" or "no deposit", and call it a power station with 240V sockets.
LGM JOB OFFER · EICR
Ref {ref}
Where: {area, e.g. Leyton E10} (full address once accepted)
What: {beds}-bed {flat/house}, {n} consumer unit(s), tenant {in/out}
When: {day date}, arrive {window}
Pay: £{pay} · report due by {time, next day}
Notes: {care notes: nights, pets, vulnerable, parking}
Reply YES to take it or NO to pass. Open for 30 minutes.Subject: LGM job offer · EICR · {area} · {day date}
Hi {first name},
We have an EICR for you. The same details are on WhatsApp; please reply there with YES or NO within 30 minutes.
Ref: {ref}
Where: {area} (full address once accepted)
What: {beds}-bed {type}, {n} consumer unit(s)
When: {day date}, arrive {window}
Pay: £{pay}, paid weekly once the report is approved
Report due: {deadline}
Every LGM EICR includes: the 12-photo set, codes to Best Practice Guide 4, the arrival routine and the report within 24 hours.
Thanks,
LGM Office · 07944 332211Confirmed: {ref} is yours.
{full address}
Tenant: {first name}, {mobile}
Access: {buzzer, keys, parking code}
Job pack: {link} (last report, board photo, pre-approved list, care notes)
Reply GOT IT once you've read the notes.NO ACCESS {ref}: arrived {time}. Called tenant {time} and {time}, no answer. Waited 15 min. Photo of door attached. Card left {time}.Sorry we missed you. {Name} from LGM called at {time} on {date} for the electrical safety check booked by your landlord. Please call or WhatsApp 07944 332211 to rebook.C1 {ref}: {what and where, e.g. kitchen socket, cracked faceplate, live parts exposed}.
Made safe {time} by {isolating kitchen sockets circuit}. Tenant told; agreed. Photos before/after attached.
Now off: {what the tenant has lost}.Fix on the day? {ref}: {location}, {defect} ({code}). Pre-approved list item: {item}. Photo attached.Approved: fixed-list price applies, within the landlord's limit. Go ahead. / Not approved: record it and leave it; we'll quote the landlord.
REPORT IN {ref} {time}. {n} observations: {C1/C2/C3/FI}. Minor works cert: {yes/no}. Anything the QS should know: {note}.On my way to {ref}, ETA {time}.IN {ref} {time} [photo of front door]
OUT {ref} {time} [board as left + labels]. Outcome as found: {C1/C2/C3/FI count}. Limitations: {none / list}.Hi {first name}, this is LGM, your landlord's electrical contractor. Your electrical safety check (EICR) is booked for {day date}, arriving {window}. Your electrician is {name} and he'll show his LGM ID.
What to expect: the power goes off in short spells and we'll always warn you first. We need to reach every room and the fuse board.
Please tell us about any medical equipment, home working, alarms or pets. Need a different time? Just reply here.Reminder: {name} from LGM arrives tomorrow, {window}, for your electrical safety check. Please make sure he can reach the fuse board. Reply C to confirm.{Name} is on his way and should be with you at about {time}. He'll show his LGM ID at the door.Hi {first name}, here is your copy of the electrical safety report for {address}, completed on {date} on behalf of your landlord: {link}.
If anything electrical stops working or trips, please contact {your landlord / LGM on 07944 332211}. Thank you for letting us in.Subject: Electrical safety report (EICR) · {address} · {Satisfactory / Unsatisfactory}
Hi {name},
The EICR for {address} was completed on {date}. The full report and a one-page summary are attached.
What we found: {n} C1 · {n} C2 · {n} C3 · {n} FI. {One plain sentence on what matters most.}
What happens next: {remedials needed within 28 days / none}. Our fixed price: £{x}, fixed unless we find a hidden fault, which we agree with you before we start. Reply YES and we'll book it.
Done for you: with your permission we sent your tenant their copy on {date} and kept proof of delivery.
Next inspection due: {date}. It's in your compliance diary.
Shan Kurrim · LGM · 07944 332211Urgent safety issue at {address}. During today's electrical safety check our electrician found {plain description}, which was dangerous. He made it safe at {time} by {action}; {impact on the tenant}. To restore it safely we need {work}, fixed price £{x}. Can we book this for {date}?To: {tenant(s)} and {council} · Property: {address}
Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020: confirmation of remedial work.
The remedial work identified in the electrical installation condition report dated {date} was completed on {date} by London General Maintenance Ltd. Certificate(s): {ref}. Signed: {landlord or agent}, {date}.How did we do at {address} on {date}? Reply 1 (poor) to 5 (excellent), and one line on what we could do better. Thank you.Code every observation to Electrical Safety First Best Practice Guide 4. Under Amendment 4, any C1 or C2 makes the report unsatisfactory; a C3 or FI on its own does not.
Not sure? Message the Qualified Supervisor before you submit, not after.
Plus a close-up and a wide shot for every C1, C2 and FI.
Where, plus what you saw, plus why it matters.
Weak: Damaged accessory. LGM standard: Back bedroom: double socket faceplate cracked, live parts accessible to touch.
Every report is reviewed and signed before it's issued, and our Qualified Supervisor checks every job.
| Measure | Target |
|---|---|
| Reports in within 24 hours | 100% |
| Passed review first time | 90%+ |
| Photo set complete | 100% |
| First-time access | 95%+ |
| Callbacks and complaints | 0 |
| Customer rating (1 to 5) | 4.8+ |
Prove, test, prove.
If it isn't photographed, it didn't happen.
Honest codes, report in 24 hours.