London General Maintenance Ltd · Last updated: 6 October 2026

This notice explains what personal information we collect when you use our website, contact us or use our services, where we get it, and what we do with it. It covers homeowners, landlords, letting and managing agents, tenants, business customers, and anyone we contact to arrange access to a property.

If we get your details from someone else, for example your landlord, we send you a link to this notice when we first contact you.

1. Who we are

London General Maintenance Ltd ("LGM", "we", "us") is the controller of your personal information. We are a company registered in England and Wales, company number 13729579.

• Address: 33 Cambria Court, 24 Sutherland Road, London E17 6GS
• Email: repairslgm@gmail.com
• Phone: 020 8178 9292

We are not required to appoint a data protection officer. Send questions about this notice or your information to the email address above.

2. What we collect

When you contact or book with us

• Your name, mobile number, email address, postcode and, when we visit, your address.
• Details of the property and the job: number of bedrooms, the age and type of your fuse board, your answers in our price finder if you send them to us, the date of your last EICR, and notes from a survey call.
• Photos and videos of your fuse board or electrics that you send us. Please do not include people or personal items in them.
• Booking details when you pick a time in our online calendar.
• Messages, emails and notes of phone and video calls with us. We do not record calls or video surveys.
• Access arrangements, such as who will let us in and when. If you give us a key-safe code or similar, we delete it after the visit.

When we do the work

• Certificates and reports, including Electrical Installation Certificates, Minor Works Certificates and Electrical Installation Condition Reports (EICRs). These include the property address, the name of the person who ordered the work, test results and photos.
• Building Regulations notification records for notifiable work.
• Quotes, invoices, payment records and guarantee records. We do not store card details. Card payments are handled by our payment provider.

Zero-Call Cover and Home Plan

• A compliance diary for the property: dates of EICRs, checks and reminders, and what we sent and when.
• A record of visits, faults, repairs, parts and photos, which forms the property's Property Passport (see section 7).
• Messages from tenants and occupiers who contact us about the property, including in a WhatsApp group for the property (see section 6).

Landlords, agents and tenants

• If you are a landlord or agent, we receive from you the tenant's name, phone number and availability so we can arrange access.
• If you are a tenant, we receive your name, phone number and availability from your landlord or their agent. We may also hold messages you send us and notes of what you report.

Business customers

• Names, job titles and work contact details of the people we deal with, and details of your premises and the work.

Safety instructions about the people at a property We do not ask for health information and we do not need to know medical reasons. If someone at a property must not have the power switched off without warning, we record only the instruction, for example "do not switch off power without 48 hours' notice". If a health matter has to be recorded, we do so only with the explicit consent of the person it is about, or someone legally able to act for them.

3. Where we get your information

4. Do you have to give us your information?

No. But without your contact details and the property address we cannot give you a fixed price, arrange access or do the work. If the work is notifiable under the Building Regulations, the law requires us (directly or through our competent person scheme) to notify it, and that notification includes the property address.

5. How we use it and our lawful basis

We do not send marketing. We only send what you ask for. We do not sell your information.

6. Using WhatsApp with us

• You can message us on WhatsApp. For Zero-Call Cover properties we may set up a WhatsApp group for the property so tenants can report faults quickly.
• Everyone in a group can see the phone numbers and messages of everyone else in it. This can include the landlord or agent and, in a shared house, other tenants.
• If you would rather not be in a group, tell us and message us one-to-one instead.
• Please do not send health details, bank details or key-safe codes in a group.
• WhatsApp is run by WhatsApp (part of Meta). It uses some information, such as account details, for its own purposes under its own privacy policy.

7. Property Passport

Boards we fit have a tag with an NFC chip and a QR code. Scanning it opens the Property Passport for that board.

• Anyone with access to the board can scan the tag. So the public view shows information about the electrics only: certificate status and dates, circuit details and test results, and a way to report a fault. It does not show names, phone numbers, email addresses or notes about the people who live there.
• Full certificates and the job history are available to our customer for that property (the owner or landlord). They can share them, for example with an agent, insurer or buyer.
• If the property is sold, the owner can pass the Passport to the buyer. Information about the previous owner is not shown to the buyer.
• We remove location and other hidden data from photos before adding them, and we do not add photos that show people.
• Our customer can ask us to switch off the public view at any time.

8. Our website

• Our website does not use analytics or advertising cookies. If we ever add analytics, we will ask for your consent first and update this notice.
• The site stores one small setting in your browser, called "lgm-aud". It is saved only when you use the Homeowner, Landlord or Business switch at the top of the page, so the site opens in that view next time. It does not identify you and is not sent to us or anyone else. You can clear it in your browser settings at any time.
• Our web host, Netlify, keeps standard server logs, including IP addresses, for security. Netlify also receives the forms you send us and checks them for spam.
• Our booking calendar opens on Cal.com's own website, which has its own cookie and privacy notices.

9. Who we share it with

• People who work for us, including our staff and subcontract electricians. They work under written confidentiality and data protection terms.
• Our competent person scheme (NICEIC, once our registration completes) and local authority Building Control, when we notify notifiable work.
• The landlord, agent, tenant or business customer connected with the job. We send reports for a rented home to the landlord or agent, and to the tenant when the landlord or agent asks us to.
• People who scan a Property Passport tag, as explained in section 7.
• Companies that provide services we use:
  • Netlify (website hosting and contact forms, including spam filtering)
  • Cal.com (online booking calendar)
  • Google (email)
  • WhatsApp, part of Meta (messaging)
  • our certificate software provider, file storage provider and the video-call service named in your booking confirmation
  • our payment provider and bank
  Some of these act only on our instructions. Others, such as WhatsApp and Google, also use some information for their own purposes under their own privacy policies.
• Our accountants, insurers, professional advisers and legal representatives, when needed for our accounts, for advice, for a claim or to recover unpaid invoices.
• The police, regulators or courts, where the law requires it or where it is needed to prevent crime or protect someone's safety.
• A buyer of our business, if we sell it. We would make sure the buyer is bound by data protection law, and you would be told.

10. International transfers

Some of these providers, including Netlify, Cal.com, Google and Meta, are based in or use servers in the United States or other countries outside the UK. When we transfer information outside the UK, we make sure it is protected as UK law requires. For example, the UK government has approved transfers to US companies certified under the UK Extension to the EU–US Data Privacy Framework. Otherwise we use the UK's approved data transfer terms: the International Data Transfer Agreement, or the UK Addendum to the EU standard contractual clauses.

Where a service deals with you directly, such as WhatsApp, that company's privacy policy explains its own transfers. Ask us if you would like more details.

11. How long we keep it

12. Your rights

You have the right to:

• ask for a copy of your information;
• ask us to correct it;
• ask us to delete it;
• ask us to restrict how we use it;
• object to how we use it where we rely on legitimate interests;
• object at any time to any marketing (we do not send marketing, but the right is yours);
• ask for information you gave us in a portable format, where we use it under a contract or with your consent;
• withdraw consent at any time, without affecting what we did before.

Some rights have limits. For example, we must keep tax records and Building Control records, and we keep certificates for the periods above. To use your rights, email repairslgm@gmail.com. We may need to check your identity. We reply within one month. If your request is complex, we may need up to two more months, and we will tell you why. There is normally no charge.

13. Complaints

If you are unhappy with how we have used your information, please email us at repairslgm@gmail.com with "Data protection complaint" in the subject line. We will:

• acknowledge your complaint within 30 days;
• look into it and keep you updated; and
• tell you the outcome and what we have done.

You can also complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, 0303 123 1113.

14. Automated decisions

We do not make decisions about you by automated means. The price finder on our website gives a guide price only. A person confirms the fixed price after a survey.

15. Children

Our services are for adults. We do not knowingly collect information about children. Sometimes a photo, message or access arrangement includes details of a child who lives at a property. We use these only for the job and keep them only as long as the job records they are part of.

16. Security

We use access controls and two-step sign-in on our accounts. We only give personal information to the people who need it to do the job. If something goes wrong with your information that puts you at high risk, we will tell you.

17. Changes to this notice

We will update this notice when our services or the law change. The date at the top shows when it last changed.