LGM — Electrical repairs for housing associations: how it works
Silent demonstration video (no voiceover). On-screen text in order.
Persistent corner label throughout: "Demonstration · fictional data"

=== 1. Title (00:00–00:05) ===
On screen:
  FOR HOUSING ASSOCIATIONS · LONDON
  Electrical repairs
  for housing associations
  — how it works
  Resident reports
  We book
  Fixed on the visit
  Your records updated

=== 2. Resident reports in seconds (00:05–00:21) ===
Captions:
  [00:05.80] No app. No login.
  [00:13.00] Report in under a minute.
On screen:
  Phone camera
  FUSE BOARD
  LGM
  Scan to report
  a problem
  Open LGM repair page
  LGM
  Electrical repairs
  THIS HOME'S PASSPORT
  Electrical check: in date (recorded)
  Something electrical not working?
  Report a problem
  No app. No login.
  LGM
  Report a problem
  What's the problem?
  Smoke / fire alarm not working
  Lights not working
  Sockets or power not working
  Something else electrical
  LGM
  Smoke / fire alarm not working
  Add a photo
  Take or add a photo
  1 photo added ✓
  Send report
  LGM
  Report a problem
  Report sent
  YOUR REFERENCE
  LGM-R-24817
  We'll contact you
  to book a visit.
  STEP 1 · THE RESIDENT
  Resident reports in seconds
  Scans the QR label on the fuse board
  A simple page opens — no app, no login
  Taps “Report a problem”
  Picks “Smoke / fire alarm not working”
  Adds a photo
  “Report sent” — with a reference

=== 3. LGM takes it from there (00:21–00:31) ===
Captions:
  [00:21.40] We review, book and keep the resident updated — your team doesn’t chase.
On screen:
  STEP 2 · LGM
  LGM takes it from there
  NEW REPORT
  REVIEWED
  BOOKED
  Smoke / fire alarm
  Smoke alarm not working
  Flat 22, Vetch House, E16
  Ref LGM-R-24817 · 1 photo
  New · from QR report
  ✓ Reviewed by LGM
  Booked · Thursday AM
  The resident gets a confirmation
  Message from LGM
  Your visit is booked for Thursday morning. Ref LGM-R-24817. Reply to change the time.

=== 4. The visit (00:31–00:44) ===
Captions:
  [00:31.80] The engineer checks in at the property. The check-in is recorded.
  [00:35.90] Diagnosis: a faulty interlinked smoke alarm — and a broken garden floodlight.
  [00:39.90] Make safe, diagnose, fix — with before and after photos.
On screen:
  STEP 3 · THE VISIT
  The visit
  ENGINEER'S JOB SHEET
  LGM-R-24817 · Flat 22, Vetch House, E16
  Checked in at the property · 09:12
  Recorded
  Make safe
  Circuit isolated, area made safe
  Diagnose
  Faults found — see findings
  Fix
  Replaced and tested
  BEFORE AND AFTER PHOTOS
  Alarm · before
  Alarm · after
  Floodlight · before
  Floodlight · after
  FINDINGS
  Interlinked mains smoke alarm — faulty
  Garden floodlight — broken
  Both raised as additional work →

=== 5. Additional work on your Schedule of Rates (00:44–01:00) ===
Captions:
  [00:44.30] Extra work found? We raise it against your own Schedule of Rates.
  [00:49.40] Within your pre-approved limit — no approval call needed.
  [00:54.40] Both items completed on the same visit.
On screen:
  STEP 4 · ADDITIONAL WORK
  Additional work — raised against your Schedule of Rates (SOR)
  SOR CODE
  WORK
  QTY
  RATE
  SOR EX-0101
  Replace interlinked mains smoke alarm
  your agreed SOR rate
  SOR EX-0204
  Replace external LED floodlight
  your agreed SOR rate
  Within your pre-approved limit ✓ — no approval call needed
  Completed on the same visit
  Example codes. Your own SOR and limits apply.

=== 6. Your repairs system (01:00–01:13) ===
Captions:
  [01:00.30] Once connected, the completed job updates in your repairs system.
  [01:06.40] The connection route is agreed with you. It is not yet connected.
On screen:
  Your repairs system (e.g. Workwise)
  Repairs › Jobs
  JOB REF
  UPRN
  ADDRESS
  TRADE
  STATUS
  LGM-R-24790
  9999 0515 2210
  Flat 4, Linnet Court, E15
  Electrical
  Complete
  LGM-R-24817
  9999 0515 8753
  Flat 22, Vetch House, E16
  Electrical
  In progress
  ✓ Complete
  LGM-R-24822
  9999 0515 4469
  9 Teasel Road, E10
  Electrical
  Booked
  LGM-R-24817 · COMPLETION DETAILS
  SOR EX-0101
  Replace interlinked mains smoke alarm × 1
  SOR EX-0204
  Replace external LED floodlight × 1
  Photos:
  4 attached (before and after)
  Certificate:
  Minor Works — attached
  Invoice:
  per agreed SOR
  Integration route agreed with each housing association (API, Power Automate or file export). Not yet connected.

=== 7. Results for your organisation (01:13–01:25) ===
Captions:
  [01:13.30] What it means for your repairs, asset and procurement teams.
On screen:
  WHAT IT MEANS FOR YOU
  Results for your organisation
  Residents report in seconds from the QR code — any time
  Less staff time chasing jobs and updates
  First-visit fixes within your pre-approved SOR limit
  Photos, readings and certificates on every job
  Timelines recorded for each hazard case
  One electrical record per home

=== 8. Offer and call to action (01:25–01:34) ===
On screen:
  PROPOSED ELECTRICAL OFFER
  Electrical services from
  £30
  per home per month
  (proposed; terms to be agreed)
  Request a guided demo
  CALL
  020 8178 9292
  WHATSAPP
  07585 739247
  WEBSITE
  londongeneralmaintenance.com/housing-associations
  Electrical work only · London General Maintenance Ltd · This demonstration uses fictional data.